Privacy policy

Last Updated: August 13, 2025

DONK!© The Ultimate Card Game is a product of R&R Spiele UG, which operates this shop and this website, including all related information, content, functions, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). The Services are based on Shopify, which enables us to provide them to you.

In this Privacy Policy, we describe how R&R Spiele UG collects, uses, or shares personal data when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy takes precedence with regard to the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and sharing of your data as described herein.

What personal data do we collect or process?
When we use the term “personal data,” we refer to information that identifies you or another person, or can be directly associated with you. Personal data does not include information collected anonymously or anonymized to the extent that you can no longer be identified. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from them:

  • Contact details including name, postal address, billing address, shipping address, phone number, and email address.

  • Financial data including credit and debit card numbers, bank account details, payment card information, transaction details, payment method, payment confirmation, and other payment information.

  • Account information including username, password, security questions, configurations, and settings.

  • Transaction information including items you view, add to cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communication with us including information you provide when communicating with us, for example when you contact customer support.

  • Device information including device, browser, or network details, IP address, and other unique identifiers.

  • Usage information including how and when you interact with or browse the Services.

Sources of personal data
We may collect personal data from the following sources:

  • Directly from you. For example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.

  • Automatically through the Services. For example, from your device or when you use our products or Services, visit our website, or through the use of cookies and similar technologies.

  • From our service providers. For example, when we engage service providers to enable certain technologies and they collect or process your personal data on our behalf.

  • From our partners and other third parties.

How do we use your personal data?
Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

  • Providing, customizing, and improving the Services. We use your personal data to provide the Services, including fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and interests, sending notifications related to your account, managing your account, organizing shipping, facilitating returns and exchanges, enabling you to leave reviews, and creating a personalized shopping experience, for example by recommending products based on your purchases. This may also include using your data to further customize and improve the Services.

  • Marketing and advertising. We use your personal data for marketing purposes, such as sending you marketing communications via email, SMS, or post, and showing you online advertising for products or services on our or other websites, including based on items you previously purchased or added to your cart.

  • Security and fraud prevention. We use your personal data to authenticate your account, ensure secure payments and shopping, detect and prevent fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure the Services. If you choose to create an account, you are responsible for safeguarding your login credentials. We strongly recommend not sharing your username, password, or other access details with anyone.

  • Communicating with you. We use your personal data to provide customer support, respond to your requests in a timely manner, and maintain our business relationship with you.

  • Legal reasons. We use your personal data to comply with applicable law or respond to lawful processes, including requests from law enforcement or regulators, to investigate or participate in civil proceedings, disputes, or legal claims, and to enforce our terms or policies.

How do we share personal data?
Under certain circumstances, we may share your personal data with third parties for legitimate purposes in line with this Privacy Policy. Such circumstances may include:

  • With Shopify – providers and other third parties that perform Services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).

  • With business and marketing partners – who provide marketing services and display advertising to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. These partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information for targeted advertising and marketing based on your online activity across merchants and websites.

  • With your consent or at your request – for example, to deliver products to you, or when you use social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with business transactions – such as a merger or insolvency, to comply with applicable legal obligations (including subpoenas, search warrants, or similar requests), to enforce applicable terms or policies, or to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal data regarding your access to and use of the Services in order to provide and improve them. Data you provide to the Services will be shared with Shopify and third parties, which may be located outside your country of residence, to provide and improve the Services.

To protect, grow, and improve our business, we also use certain advanced Shopify features that include data and information from your interactions with our shop, with other merchants, and with Shopify. In these cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your data for these purposes.

For more information about how Shopify uses your personal data and what rights you have, please refer to Shopify’s Consumer Privacy Policy. Depending on where you live, you can also exercise certain rights regarding your personal data through Shopify’s Privacy Portal.

Third-party websites and links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies as well as their terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of any information on those sites.

Information you provide in public or semi-public areas, including on third-party social networking platforms, may be viewed by other users of the Services and/or users of those platforms, without limitation to its use by us or a third party. The inclusion of such links by us does not imply endorsement of their content, owners, or operators, unless explicitly stated within the Services.

Children’s data
The Services are not intended for use by children, and we do not knowingly collect personal data from children who have not reached the age of majority in their country. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware of collecting, “sharing,” or “selling” personal data (as defined by applicable law) of individuals under 16 years of age.

Security and retention of your data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may also be at risk during transmission. We recommend not using unsecured channels when transmitting sensitive or confidential information.

How long we retain your personal data depends on various factors, including whether we need the data to manage your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. These rights are not absolute, may only apply in certain circumstances, and in some cases, we may legally decline your request:

  • Right of access. You may have the right to request access to the personal data we hold about you.

  • Right to deletion. You may have the right to request that we delete personal data we hold about you.

  • Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.

  • Right to data portability. You may have the right to obtain a copy of the personal data we hold about you and request that we transfer it to a third party in certain circumstances and subject to exceptions.

  • Managing communication preferences. We may send you marketing emails. You can opt out of receiving these emails at any time by using the unsubscribe option in our messages. Even if you opt out, we may continue to send you non-marketing emails, for example about your account or your orders.

If you live in the United Kingdom or the European Economic Area, you may, subject to local law, also have the following rights in addition to the above:

  • Right to object and restrict processing. You may have the right to request that we stop or restrict processing of your personal data for certain purposes.

  • Withdrawal of consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

You may exercise these rights where indicated in the Services, or by contacting us using the details below. More information about how Shopify uses your personal data and your rights, including rights related to Shopify’s processing, can be found at https://privacy.shopify.com/en.

Exercising these rights will not result in any disadvantages for you. Where required or permitted by law, we may need to verify your identity before processing your request. In accordance with applicable law, you may appoint an authorized agent to make requests on your behalf. Before accepting such a request, we will require proof that you have authorized the agent to act for you, and we may also require you to verify your identity directly with us. We will respond to your request promptly, in line with applicable law.

Complaints
If you have complaints about how we process your personal data, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us again or filing a complaint with the competent data protection authority. For the European Economic Area, you can find a list of supervisory authorities here.

International transfers
Please note that we may transfer, store, and process your personal data outside the country in which you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the UK authorities, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide any required notice under applicable law.

Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

R&R Spiele UG
Emeranstraße 23
85622 Feldkirchen
Germany
Email: rieke@getdonk.com
Phone: +49 162 785 3009
Commercial Register Number: HRB 303562
VAT ID: DE455614924